Eligibility. You must be at least 18 years old (or the age of majority in your jurisdiction) to use the Site or purchase services.

Services & scope. Services may include web design/development, SEO, automation, AI chatbots, marketing systems, analytics, and related offerings. Specific deliverables and commercial terms are defined in a proposal, statement of work, or invoice (“Service Agreement”). If there’s a conflict, the Service Agreement controls for that project.

No guarantees. We do not guarantee rankings, traffic, revenue, conversions, lead volume, ad approvals, platform uptime, or specific results due to variables outside our control (platform policies, algorithms, markets, competition, and third-party tools).

Intellectual property. The Site and its content are owned by or licensed to Crafted Matrix and protected by IP laws. You may not copy, modify, distribute, sell, or create derivative works without written permission.

Client materials. If you provide content, data, credentials, or assets, you represent you have the rights to share them and grant us a limited license to use them to perform the Services.

Third-party tools. We may integrate third-party services (hosting, analytics, CRMs, payment processors, chat widgets, AI providers). We’re not responsible for third-party services, outages, or policy changes.

Termination. We may suspend/terminate access to the Site if you violate these Terms or create risk. Projects may be terminated per the Service Agreement or with written notice, subject to payment for work performed and non-cancelable costs.

Governing law & venue. These Terms are governed by the laws of the Commonwealth of Virginia, USA. Disputes will be brought in courts located in Virginia unless a Service Agreement states otherwise.

Information you provide. Name, email, phone number, business details, messages, files, and anything you submit through forms, chat, or email.

Usage/technical data. IP address, browser/device details, pages viewed, referral URLs, timestamps, and performance data collected through cookies and analytics.

How we use data. To provide and improve services, respond to requests, send service communications, maintain security, prevent fraud, and comply with law. Marketing emails are opt-in where required; you can unsubscribe anytime.

Retention. We keep data as long as needed for the purposes above, legal compliance, dispute resolution, and enforcement.

Security. We use reasonable safeguards, but no system is 100% secure.

Your choices. You can request access/correction/deletion (subject to legal exceptions), opt out of marketing emails, and control cookies through your browser.

Children. The Site is not intended for children under 13 (or under 16 in some regions). We do not knowingly collect children’s data.

Types of cookies. We may use strictly necessary cookies (security/functionality), analytics/performance cookies, functional cookies (preferences), and marketing cookies (campaign measurement/remarketing where used).

Managing cookies. You can control cookies in your browser settings. Disabling cookies may affect site features. If a cookie banner is present, you can manage preferences there as well.

Third-party cookies. Some embedded tools (analytics/chat/forms/video) may set cookies governed by their own policies.

As-is / as-available. The Site and any free content are provided “AS IS” and “AS AVAILABLE” without warranties of any kind, including merchantability, fitness for a particular purpose, and non-infringement.

No professional advice. Nothing on the Site is legal, tax, or financial advice. You’re responsible for your decisions and compliance obligations.

AI/automation disclosure. AI systems can be inaccurate or produce unexpected outputs. You are responsible for reviewing/testing/approving AI-assisted workflows and monitoring customer-facing experiences.

Platforms change. Search engines, ad platforms, and third-party tools can change policies/algorithms at any time. We are not liable for platform decisions, account actions, ranking changes, or traffic/revenue fluctuations caused by third parties.

Indemnification. You agree to defend, indemnify, and hold harmless Crafted Matrix from claims arising out of your use of the Site/Services, your content/instructions, your violation of laws/rights, or your business/customer interactions.

Severability & entire agreement. If part of this page is unenforceable, the rest remains in effect. This page is the core agreement for Site use and supplements any signed Service Agreement (which controls if there’s a conflict).